How many of you hate Comcast?
February 28, 2008 by libertyisforme
I love cable and the internet.
However, I hate Comcast, when something gets screwed up with their internet service customer service is inept. We are on hold forever and usually know more than the phone rep and its just so frustrating.
There have been times where I just wanted to punch someone in the face. Well, one woman did just that, not punch someone in the face but take out her aggression on Comcast.
This week’s edition of Business Week highlights her story:
In August a 76-year-old retired nurse named Mona Shaw smashed up a keyboard and a telephone in a Manassas (Va.) Comcast (CMCSA) office after she says the cable operator failed to install her service properly. During her first visit to the branch outlet, the AARP secretary says she was left sitting on a bench in the hallway for two hours waiting for a manager. She returned, armed with a hammer, and let loose the rallying cry “Have I got your attention now?” Afterward, she was arrested, fined $345, and became a media sensation, capturing the hearts of frustrated consumers everywhere.
This woman is a rockstar!
by any means neccessary…
Comcast came out to look at my router a few months back and CHARGED me for doing so because “nothing was wrong”.
However, the connection continued to go out several times a week since then. Last week I caught a Comcast guy working on a neighboring house and started nagging him about the problem.
After taking a look at the lines outside of my building, he found that they were old and worn, and he replaced them on the spot.
Guess what? Now the connection works like a charm and is as fast as lightning. But will I get a refund? According to them… no.
Piss poor service indeed.
This is the greatest post ever. Especially the part about punching someone in the face.
I hate Comcast! They are charging me for paying my bill.
And yes-you read that correctly. They “lost” (aka reassigned my account number without informing me) and surprisingly the payment didn’t go through.
On behalf of Comcast, I would like to apologize to you regarding your experience. We are working hard to improve the service we provide to our valued Customers. If you would like to learn more about these efforts, please visit the following URL
http://www.comcast.com/customerservice
Thank you for being a Comcast Customer!
Frank Eliason
Wow. Comcast has blogger outreach…
I’m really excited because DC is a test market for Sprint’s new Wimaxx project (wide band, ultra fast, city blanketing internet service) and if the price is right, I’m dropping Comcast internet as soon as I can.
A few months back I spent several hours on the phone with comcast repeatedly for about a week. My connection kept slowing down. The first response was to reboot everything. Then it was unplug my Vonage router. Nothing worked. I finally threatened to switch to DSL. Within 24 hours, I had no more problems and of course I contacted Comcast and they claimed nothing had been changed.
A co-worker had the exact same experience two weeks before I did. He also had Vonage. They made him buy a new router and it did not work better. Again, everything started to work after about 2 weeks, again with Comcast claiming nothing was changed.
we haven’t had cable in our miami,florida home for 12 hours. we’ve called repeatedly and were told it would be back on soon. now they say a technician will be out in three days while were at work. this is great since there’s hurricane hanna is out there and we have no way of knowing if it’s coming our way. thanks comcast for being so concerned about your customers’ wellfare during a time we need to be informed. I guess my wife and I can take turns sitting in the car to hear the news on the radio. We hate comcast!